Delivery Information

Turnaround

Most unprinted items shown on our website are despatched within 3 full working days. For printed items our standard production leadtime is 2 whole working days and is taken from the next full working day we receive print ready artwork or receive approval on artwork if we are preparing design work for you.

We offer a faster 'express service' on many items at an additional cost. For banner stands the additional cost is £25 per stand (ex vat), for pop up stands the additional cost is £100 per stand (ex vat). If you wish to fast-track production of your goods you should contact us prior to placing your order to discuss your deadline and to make sure it is achievable.

 

Delivery Times

Our standard delivery time of 3-4 working days is taken from the day that we despatch your goods.

Flat-rate delivery costs and lead times are based on mainland UK addresses only (Excluding Highlands and Islands). For an accurate shipping quote to a non-mainland UK destination, please email for a quotation advising the products you wish to order and the full delivery address.

If you require delivery outside of the UK you can arrange for your own courier to collect the goods from us or we can provide you with a shipping quote.  The quote we provide will be just the cost of the shipping the goods using our courier. Please be aware that you might be liable to pay any relevant additional charges and duty for recieving the goods depending on the local taxation rules for the country you are shipping to.  When using your own courier it is your responsibilty to make the arrangements with your courier and provide us with the revelant documentation to attach to your packages.  Unfortunately we can not be held responsible for any problems resulting from your courier not collecting from us, delays in the collection or only collecting part of the order from us. Goods collected by your own courier are deemed to be in good condition at time of collection and Pure Canvas Company will not be responsible for transit damage in cases of customer collection.

Standard deliveries are usually made on working day basis (Monday - Friday) Standard delivery times are 7am-9pm. Please allow sufficient time for the delivery to be made.

Inspection of Goods on Delivery

Parcels should be inspected closely before signing for goods and please ensure that you check all items before you accept the delivery.

While every effort is made to ensure your order is perfect, sometimes problems may arise either in transit or in the production of your order.  

Pure Canvas Company do not provide compensation for losses or subsequent losses caused due to printing errors.

It is therefore advised that all orders must be checked and any problems reported within 48 hours of receipt. You should always assemble your stand BEFORE taking it to your event or passing to your customer so if there are any problems they can be resolved.

If your order is being delivered direct to you customer, please ensure the Terms and Conditions of delivery are passed on to them.

Pure Canvas Company requires all customers to inspect their goods thoroughly before signing for them. PURE CANVAS COMPANY WILL NOT ACCEPT LIABILITY FOR DAMAGED GOODS WHICH HAVE BEEN SIGNED FOR IN GOOD CONDITION or SIGNED UNCHECKED. If you don’t have time to check the goods you must sign for them as DAMAGED.

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